BY JUMAI NWACHUKWU
IN a bid at ensuring that a Deltans have equal access to quality healthcare, the Director-General of the Delta State Contributory Health Commission (DSCHC), Dr. Isaac Akpoveta has called on Service Quality Monitors (SQMs) in the State’s Social Health Insurance (SHI) scheme to take proactive steps in safeguarding patients’ rights by reporting any cases of treatment denial and quality of services by the DSCHC accredited facilities.
Dr. Akpoveta made the appeal during an interactive meeting with the SQMs and other stakeholders at the Commission’s headquarters, Asaba.
He emphasized that the SQMs are vital link between the Commission and the public, tasked with upholding the integrity and quality of healthcare delivery under the SHI scheme. “Your role is not just supervisory but protective,” he stated. “You are to ensure that clinical protocols are followed, hygiene standards are maintained, and most importantly, patients are not denied access to care.”
The DG further highlighted the importance of transparency and accountability in the SHI system. He urged SQMs to promptly report any challenges or complaints brought forward by enrollees, particularly cases involving the refusal of treatment by accredited healthcare providers.
Dr. Akpoveta reiterated that the contribution of SQMs was critical in assessing the performance of healthcare facilities, building public trust in the health insurance scheme, and promoting equity and efficiency across the state’s health system.
The emergency meeting was convened in response to growing concerns over Service Quality Monitors (SQMs) failing to submit reports as required, as well as not effectively monitoring their assigned stations.
Dr. Akpoveta emphasized that SQMs who fail to report from their designated locations will not be paid and might risk losing their positions.
“We have your data based on the reports you send to us. When the Commission does not receive a report from you, it is assumed that you did not visit your station for monitoring, and you will be marked absent. Your daily reports determine whether or not you will be paid. So, I urge you all to ensure that your reports are submitted on time,” he said.
He also commended several SQMs for their dedication and strong performance, noting that their efforts are already making a positive impact on healthcare facilities across the state.
