By Emmanuella Oghenetega
The Federal Government has launched officially, the Enterprise Content Management (ECM) system at the Federal Ministry of Health and Social Welfare.
This ECM system is an achievement in the public sector digital transformation agenda, as it marks a significant shift towards paperless governance, transparency, and efficiency in service delivery.
The system, developed under the broader Federal Civil Service Strategy and Implementation Plan 2021–2025 (FCSSIP 25), is designed to digitize records, automate workflows, and drastically reduce reliance on paper-based processes. And, is part of the federal government’s goal to achieve 80% digitalization of government operations by the end of 2025 and a fully paperless civil service by 2030.
Speaking at the launch in Abuja on Monday, 2nd of June, the Coordinating Minister for Health and Social Welfare, Professor Muhammad Ali Pate, praised the ministry’s leadership and workforce, describing them as a “strong, coherent, and incredibly dedicated team” led by Permanent Secretary Daju Kachollom.
He commended the professionalism and tireless efforts of the ministry’s civil servants, stating that their commitment over the last two years has laid the foundation for a transformative shift in health governance.
“This is more than theory; we are witnessing real implementation, and I have seen firsthand how our teams are delivering on the vision of a digital, client-oriented service,” Professor Pate stated.
“The ECM is not just a tool; it’s a manifestation of a new way of working that is efficient, responsive, and transformational.”
“This is a model that, if sustained, will transform not just the civil service but the country,” Professor Pate affirmed.
While delivering her speech, Mrs. Didi Esther Walson-Jack, the Head of the Civil Service of the Federation HoCSF, emphasized that the launch reflects government’s commitment to building a responsive, citizen-centered public service.
“This is about reimagining how we work and serve Nigerians in a digital era,” she said. “With ECM, the Federal Ministry of Health joins a growing group of MDAs leading this change, proof that we are not just driving policy from the top, but living the transformation we seek.”
According to HCSF, over 31,000 official government email addresses have already been deployed across MDAs as part of the digital push, and the OHCSF’s new website is set to go live, powered by Galaxy Backbone’s Virtual Private Server (VPS). She further noted that ongoing digital literacy assessments are helping guide targeted training efforts across the service.
In her remarks, Permanent Secretary Daju Kachollom highlighted the ECM system’s potential to revolutionize record-keeping, collaboration, and data security within the ministry.
“This is not just an upgrade, it’s a shift to a secure, integrated approach that will enhance service delivery, cut costs, and align us with national development priorities,” she said, urging staff to embrace the change and lead with innovation.
The Federal Ministry of Health and Social Welfare now becomes the 11th core MDA to go-live on the ECM platform, joining the likes of the Office of the Head of Service, the State House, and the Ministries of Finance, Education, and Solid Minerals Development.
